Beware of Unauthorised Sellers
The TECC Box Office proudly services all events held at The Townsville Entertainment and Convention Centre as well as a number of events at The Ville Resort and Casino and some external events in Townsville like the Townsville Rock Fest. Tickets.Com is the only authorised ticket seller for all events held at TECC.
We at the TECC take the patron experience at all events very seriously and as such feel it is important to educate and make the general public aware of unathourised sellers which have plagued the entertainment industry in recent years.
What you need to know when purchasing tickets for events at TECC!
If purchasing online ensure you are on OUR website which is www.tecc.net.au
If you wish to purchase over the phone our Box Office number is 07 4771 4000
If you wish to purchase in person our Box Office is located at the front of the Entertainment Centre and is open from 9am – 4.30pm Monday to Friday
The TECC reserve the right to cancel any tickets that have been purchased through unauthorised re-sellers. If you have purchased through any of the following agencys and you find that your ticket has been cancelled you will need to make contact with that agency. Any tickets that are found to be fraudulently obtained or forged will be denied at point of entry. TECC take ticket security very seriously so if you have tickets that are stolen or missing please report this immediately to the Box Office on 4771 4000 to ensure the old ones can be cancelled and new ones reissued.
Unauthorised Sellers List
Ticketmaster Resale, VIAGOGO, Ebay, Gumtree, Tickets Australia, Ticket Merchant, Ticket Blaster, TicketBis, Queenoftickets or any other unauthorised re-seller.
If you are ever unsure if you are on the correct site always call first. Some of these unauthored sellers purchase the top ads on search engines and make the link look very legit with all the same information contained on our web pages even as far as having our logos. The dead giveaway is always the price of tickets, some sites triple the price of the ticket. DO NOT GET CAUGHT OUT. Prepare and do your research prior to getting caught up in the excitement of presales, ensure you are on the correct website and if you are unsure always call the Box Office.
Frequently Asked Questions
What do I do if I have purchased my tickets off an unauthorised seller?
Unfortunately when this occurs the Box Office is unable to help you with refund etc as these ticket were purchased under a different name and as such we do not hold any record of your purchase or account. The Box Office staff can sell you a new seat (if available) however you will need to go back to the agent who sold you the original ticket to secure a refund. We always recommend that any fraudulent purchases be reported to QLD Fair Trade to ensure that we can stamp out this problem.
Will it help if I shout at the Box Office Staff?
In short NO it won’t, while we will always try to assist as best we can the TECC will not tolerate any abuse or bad behaviour directed at staff members. We are happy to assists with any records that we have from the unauthorised seller if tickets have been cancelled especially in cases of credit card fraud, however it should be noted that most information given by fraudulent purchasers are rarely correct.
For more information on safe tix please see the LPA Safe Tix Guide below.