Your Visit

Your Visit
The Townsville Entertainment & Convention Centre plays host to a variety of events including concerts, public and trade exhibitions, conferences, gala banquets and sporting events.

The Townsville Entertainment & Convention Centre is a versatile facility in northern Australia. The Centre is centrally located overlooking Townsville’s iconic Castle Hill and is positioned on the waterfront which is within close distance to Magnetic Island, the central business district, the Strand precinct and is close to many hotels and restaurants.

Townsville is the largest city in Northern Australia and it continues to grow into an exciting hub for business and events. Your options in Townsville are unlimited with the very best of everything from excellent accommodation, tours and attractions, and the North's best restaurants.

Getting There

Transport
• Public Transport is available by Sunbus and Townsville Taxis - www.tsvtaxi.com.au www.sunbus.com.au/sit_townsville.htm

• Public car park spaces are available surrounding the Centre (including Casino, Coast Guard car park, Council parking near Enterprise House, along the strand and Anzac Park)

• The Townsville Airport is only 10 minutes away from the Centre. Townsville Airport also has car hire outlets onsite.

Accessibility Information

Parking

  • There are three designated accessible parking spaces in front of the centre, and 11 designated accessible parking spaces along Entertainment Drive, next to the centre. A valid permit must be displayed. Concrete paths to the main entrance are available from both car parks.
  • There is a set down area with a kerb ramp and a continuous path of travel to the entrance (20m).

Entrance         

  • Access into the Centre is through the Queensland Foyer at the front of the Centre.
  • There is an access ramp leading to the entrance , with gradient between 1:14 and 1:20.
  • Ramp access to the Auditorium is available through door one and five.  Please present your tickets to the Ticket Collectors on these doors for further directions.

Interior

  • The floor surface is low pile carpet and concrete.
  • All stairs are non-slip and have handrails.
  • All changes in level are serviced by ramps.

Amenities

  • There are designated accessible male and female toilets located in the Queensland Foyer.
  • Toilets are positioned slightly high (490mm).

Accommodation

The Townsville Entertainment & Convention Centre is adjacent to the five-star Jupiters Townsville Hotel & Casino. For bookings please contact Jupiters Townsville on (07) 4722 2333. The Centre is within walking distance of the central business district and many other accommodation houses operated by major hotel chains.

Public Amenities & Catering

Public Amenities

  • An ATM is located in the Queensland Foyer.
  • St John Ambulance attendants are available in the First Aid Room located in the Queensland Foyer during all major events.
  • Toilets are located in the Queensland Foyer and in the Auditorium at crossover aisle level. The latter will only be available during events utilizing an in the round mode, such as basketball for example.
  • A Parents Room is located in the Queensland Foyer.

Public Catering

The Centre has a variety of food and beverage outlets located throughout the venue.
These outlets will open, if consistent with the nature of the event, and will provide a selection of food and beverage items for purchase.

Terms and Conditions

Liquor License

Liquor license restrictions permit alcohol consumption within the Centre and in the Forecourt at the entrance to the building only. Alcohol is not permitted to leave the building under any circumstances. The Centre promotes the responsible service of alcohol.

Smoking Policy

The Centre is a non-smoking venue. In accordance with Queensland Government policy, smoking is permitted only in the Designated Outdoor Smoking Areas, located at the front of the building. Patrons caught smoking outside a designated area may be subject to on the spot fines.

What To Leave At Home

For the comfort and safety of patrons and players or entertainers, the following items are not permitted into the Centre:

  • Alcohol
  • Commercially produced food
  • Animals other than service animals, ie. seeing eye dogs
  • Any item that could be used as a weapon
  • Audio recorders and video cameras
  • Helium balloons and glass items
  • Musical instruments and/or amplification equipment
  • Unauthorised advertising materials or flyers
  • Laser pointers
  • Distress signals
  • Whistles or loud hailers
  • Dangerous goods

Prams and strollers are not permitted in seating areas and may be left in the Centre’s Administration office. Please see the Box Office staff for access.

Occasionally entertainers make special requests regarding items not permitted into the Auditorium and these requests will be communicated on signage at entry doors to the Auditorium on the event day.